Novo Agents Terms of Service
Terms governing use of Novo Agents, the SDK, the API, and the console.
Last updated: November 3, 2026
Effective date: November 3, 2026
Status: Prelaunch version.
These Terms are an agreement between you and Novo Industries, Inc. ("Novo Industries," "we," or "us") for Novo Agents, including the SDK, the API, and the console (the "Service"). By using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you can bind it, and "you" means that organization.
The Service
Novo Agents is a hosted service for running AI agents. Developer access is currently closed. We may change or remove features, and preview features may end at any time.
Accounts and API keys
You must be at least 18, or the age of majority where you live if higher, and able to form a binding contract. Keep your account and API keys secure, keep keys out of client-side code, and tell us promptly about unauthorized access. You are responsible for activity under your account and keys.
Customer Data
You retain any rights you have in the content you submit to the Service and the content your agents produce for you ("Customer Data"). You give Novo Industries a limited license to host, process, and transmit Customer Data to provide, secure, and support the Service, including the applicable retention described in the Privacy Policy. Novo Industries does not use Customer Data to train AI models. You are responsible for having the rights and legal basis to submit Customer Data and to direct its processing, including any notices to your end users.
AI output
AI output can be inaccurate, incomplete, or similar to output produced for others, and may not be protected by copyright. Review it before you rely on it. You are responsible for how you and your applications use it.
Connected systems
The Service can send data to and take actions in environments, endpoints, and third-party services you connect. You must be authorized to connect them, and you are responsible for them and for the actions you direct or allow agents to take in them.
Our infrastructure includes Supabase. You must not misuse the underlying Supabase services or violate its Acceptable Use Policy. To the extent permitted by law, Supabase makes no warranties to you and has no liability to you relating to those services. Supabase is a third-party beneficiary of these Terms solely to enforce these protections.
Acceptable use
You must follow the Novo Agents Acceptable Use Policy, which is part of these Terms.
Fees
Prices, usage rates, and credits are shown in the product or agreed in writing. Usage charges accrue as your workloads run. Fees exclude taxes, which you pay. Fees are non-refundable and credits have no cash value, except where the law requires otherwise. We may suspend the Service for nonpayment.
Intellectual property and feedback
Novo Industries owns the Service, including its software, APIs, and documentation. To the extent Novo Industries has rights in output produced for you, Novo Industries assigns them to you. If you send us feedback, we may use it without obligation to you.
Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only for this agreement. This does not apply to information that is public, already known, independently developed, or lawfully received from others. A party may disclose information when the law requires it.
Disclaimers
The Service and all output are provided "as is" and "as available." To the extent permitted by law, Novo Industries disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. Novo Industries does not promise that the Service will be uninterrupted, error-free, or secure.
Limitation of liability
To the extent permitted by law, Novo Industries is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Novo Industries' total liability for all claims relating to the Service is limited to the greater of the amount you paid Novo Industries in the 12 months before the claim and US$100.
Indemnification
You will defend and indemnify Novo Industries against third-party claims arising from your Customer Data, your applications and connected systems, or your breach of these Terms or the law.
Suspension and termination
You may stop using the Service at any time. We may suspend or end your access immediately for a breach of these Terms, a security or legal risk, or nonpayment, or for any other reason with 30 days' notice. Terms that by their nature should survive will survive.
Disputes
Delaware law governs these Terms, without regard to conflict-of-laws rules. Disputes will be heard in the state or federal courts in Delaware, and each party consents to their jurisdiction. This does not limit any mandatory protections or rights to bring a claim in another court under applicable law.
General
- Changes: We may update these Terms. We will give notice of material changes before they take effect. Continuing to use the Service after that means you accept the updated Terms, where the law allows.
- Events outside our control: Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.
- Entire agreement: These Terms, the Acceptable Use Policy, and any order form or separately executed agreement are the entire agreement. A separately executed agreement prevails over conflicting Terms. If a provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver. You may not assign this agreement without our consent. We may assign it in a merger, acquisition, or sale of assets.
- Export and sanctions: You may not use the Service in violation of export control or sanctions laws. You confirm that you are not in an embargoed country or on a restricted-party list.
- Notices: We may send notices by email or through the Service.
Contact
legal@novoindustries.co; Novo Industries, Inc., 169 Madison Ave, #67931, New York, NY 10016; (929) 207-7393.