Novo Agents Terms of Service

Effective date: May 29, 2026

These Terms of Service are a legal agreement between you and Novo Industries, Inc. governing access to and use of Novo Agents, the novoagents SDK, the Novo Agents HTTP API, and the hosted Novo Agents console.

If you use Novo Agents on behalf of an organization, you represent that you have authority to bind that organization.

The service

Novo Agents is a hosted managed agent service. It provides a server-side SDK and HTTP API for creating agents, threads, runs, managed capabilities, outbound adapters, event sinks, result handlers, tool approvals, and related resources.

Server-side use

Novo Agents API keys are server-side secrets. You must not expose API keys in browser or mobile client code. You are responsible for securing keys, rotating them if compromised, and controlling access within your organization.

Customer Data

You retain ownership of Customer Data. You grant Novo a limited license to process Customer Data solely to provide, secure, support, and improve Novo Agents. Novo does not claim ownership of clean transcripts, customer files, customer tool backends, customer result storage, or customer event sinks.

Hosted agent operation

Novo operates the workflow worker, agent loop, model calls, managed tools, encrypted snapshots, usage metering, and realtime delivery. Tool calls may be dispatched to customer-owned environments or adapters that you configure. You are responsible for those environments, endpoints, permissions, data, and side effects.

AI outputs

AI-generated outputs are provided as-is and may be incomplete or inaccurate. You are responsible for reviewing outputs before relying on them and for ensuring agent actions comply with law, third-party terms, and your own policies.

No model training by Novo

Novo does not use Customer Data to train or improve AI models that Novo develops or fine-tunes. Provider processing is governed by provider business/API terms and the subprocessors listed in the Novo Agents Subprocessors.

Billing

Novo Agents uses usage-based and wallet-style billing surfaces. Fees, credits, usage rates, reloads, taxes, cancellation, and refunds are governed by the pricing, checkout, or order terms shown in the product or agreed in writing.

Acceptable use

You must comply with the Novo Agents Acceptable Use Policy. We may suspend or terminate access for violations, security risk, abuse, nonpayment, or legal requirements.

Intellectual property

Novo owns the service, software, APIs, SDK implementation, interfaces, documentation, and branding. You retain ownership of Customer Data and your applications. To the extent Novo has rights in AI-generated outputs produced for you, Novo assigns those rights to you, subject to applicable law and third-party rights.

Confidentiality

Each party will protect the other's confidential information using reasonable care and may disclose it only as required to perform these Terms or comply with law.

Disclaimers and limitation of liability

The service and AI outputs are provided "as is" and "as available." To the maximum extent permitted by law, Novo disclaims warranties and will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Novo's aggregate liability will not exceed amounts paid by you for Novo Agents in the 12 months before the claim.

Governing law

These Terms are governed by Delaware law. Disputes will be resolved through binding arbitration in Wilmington, Delaware, except either party may seek injunctive relief or bring qualifying claims in small claims court.

Contact

Questions about these Terms: legal@novoindustries.co