Acceptable Use Policy

Effective date: September 18, 2026

This policy is part of the Terms of Service between you and Novo Industries, Inc. The same acceptable-use rules appear in the Terms.

These rules cover your use of North, Helper and Workflow work, and published Apps.

Prohibited content and activity

Do not use the Service to create, store, distribute, or facilitate:

• Illegal content or activity, fraud, deceptive impersonation or social-engineering attacks, or infringement of others' intellectual property or privacy rights.
• Child sexual abuse material or exploitation of minors; non-consensual intimate imagery, including synthetic imagery; or unauthorized surveillance or tracking of people.
• Content that promotes or incites violence, terrorism, or hatred; harassment, threats, or bullying directed at people; or content encouraging or instructing self-harm or suicide.
• Malicious software or unauthorized attacks on systems or critical infrastructure, or assistance with the development, production, or acquisition of weapons, dangerous materials, or controlled substances.
• Spam, unsolicited bulk communications, harmful or deceptive deepfakes, or disinformation, propaganda, or misleading content at scale. Do not impersonate people without consent or present AI-generated work as human-created without appropriate disclosure.
• Personalized political campaigning, voter suppression, or deceptive electoral communications; facial recognition databases; or biometric categorization or emotion recognition systems for workplaces or educational settings.

These rules target harmful conduct, not lawful reporting, analysis, training, or authorized defensive security work that complies with them.

Consequential decisions and professional advice

Do not use the Service to make or substantially inform consequential decisions about people in employment, credit, housing, insurance, criminal justice, healthcare, or education without meaningful human oversight and clear disclosure to affected people that AI is being used.

If you provide AI-generated legal, medical, financial, or tax advice to others, clearly disclose its AI origin and that it does not replace qualified professional advice. Human oversight and disclosure do not permit uses prohibited elsewhere in these rules or by law.

Protect the Service and other users

Do not bypass permissions, safety measures, billing or usage controls, or compute and workspace isolation. Do not access or attack another customer's private data or systems, interfere with the Service, or perform unauthorized security testing. Do not reverse engineer, decompile, or disassemble the Service except where applicable law permits it, or scrape and index it beyond normal use.

Do not use Service infrastructure for cryptocurrency mining, proxy or VPN services, or resource-intensive activity unrelated to your use of North. Do not resell or sublicense the Service, make it available to unauthorized third parties, or violate applicable export controls or sanctions.

Apps and children's data

You are responsible for published Apps and their data collection, including compliance with children's privacy laws such as COPPA. North's account-holder age limit does not determine visitors' ages.

Enforcement and appeals

We may remove violating content, warn you, or suspend or terminate access. Serious violations or imminent risks may lead to immediate termination without warning. No refund is due for termination for violations, except where required by law.

Report abuse to abuse@novonorth.com. To appeal a suspension or termination, contact support@novonorth.com within 30 days. We make reports concerning apparent child sexual exploitation to NCMEC and relevant authorities when required by law.