Terms of Service

Effective date: September 18, 2026

These Terms are the agreement between you and Novo Industries, Inc. ("Novo North," "we," or "us") for the Novo North platform and related services (the "Service"). By accessing or using the Service, you agree to these Terms. If you use North for an organization, you must have authority to bind it, and "you" means that organization.

1. Your workspace and account

North is an AI workspace for individuals and teams. It provides a personal AI helper for each member, shared files and business records, Meetings, Apps, and reviewed Workflows. Available features and usage limits are described when you subscribe and may change over time.

You must be at least 18, or the age of majority where you live if higher, and legally able to enter this agreement. Provide accurate registration details, protect your credentials, and promptly report unauthorized access. Do not share your account or create automated or duplicate accounts for abusive purposes. You are responsible for activity under your account, including unauthorized activity, subject to applicable law.

2. Your data and work

Ownership. You keep your rights in the information, files, and other materials you provide ("Customer Data"). To the extent we hold rights in outputs and Apps generated for you, we assign those rights to you. Outputs may resemble other users' outputs, and AI-generated material may have limited or no copyright protection depending on applicable law and human authorship.

Permission to process. You give us a limited, non-exclusive, worldwide license to use, process, and store Customer Data solely to provide and improve the Service. This license ends when you delete that Customer Data or terminate your account, except for processing needed to complete export, deletion, or retention described in the Privacy Policy. The no-training commitment below continues to apply.

Access and sharing. Workspace data is logically isolated. Personal task conversations remain private to the member in the product. Supported content follows sharing settings, including named and inherited Memory access; public Apps and files can be available outside the workspace. Workspace-shared Memory is an organization asset. Leaving does not remove work deliberately shared with the workspace.

3. AI work, permissions, and outputs

Your helper and reviewed Workflows act within current permissions, workspace restrictions, and supported approvals. Connecting a service, saving information, sharing an App, or publishing a Workflow does not itself grant unrestricted authority.

You are responsible for the instructions and authority you provide, for actions taken on your behalf within those boundaries, and for checking outputs before relying on or sharing them. Authorized communications, changes, and transactions may create obligations for you. Stop controls request cancellation of running work; they do not undo completed actions or guarantee that an action already in progress can be recalled.

AI outputs may be inaccurate, incomplete, or unsuitable. They are provided as is and are not a substitute for qualified legal, medical, financial, tax, or other professional advice. You must evaluate their suitability and compliance with applicable law before use.

No model training by Novo North. We do not use Customer Data, including inputs, outputs, conversations, or uploaded files, to train or improve AI models we develop or fine-tune. Provider processing, retention, and training restrictions are governed by provider-specific business/API terms and the disclosures linked in our Privacy Policy.

4. Connected services and published Apps

You must have authority to connect accounts, use their data, and request actions. North's permissions and third-party terms still apply. Browser sessions retain authentication state as described in Privacy. Sharing an App does not transfer account credentials or general authority to act as you.

Third-party services have their own terms and privacy practices. We are not responsible for their availability, accuracy, content, processing, or violations of their terms caused by actions you authorize.

Google Maps. Map-enabled Apps are subject to the Google Maps/Google Earth Additional Terms of Service, Google Privacy Policy, Google Maps Platform Terms of Service, and applicable Service Specific Terms. Do not remove attribution, scrape Maps content, or use it beyond those permissions.

5. Acceptable use

The following rules, also available as our Acceptable Use Policy, form part of these Terms.

These rules cover your use of North, Helper and Workflow work, and published Apps.

Prohibited content and activity

Do not use the Service to create, store, distribute, or facilitate:

• Illegal content or activity, fraud, deceptive impersonation or social-engineering attacks, or infringement of others' intellectual property or privacy rights.
• Child sexual abuse material or exploitation of minors; non-consensual intimate imagery, including synthetic imagery; or unauthorized surveillance or tracking of people.
• Content that promotes or incites violence, terrorism, or hatred; harassment, threats, or bullying directed at people; or content encouraging or instructing self-harm or suicide.
• Malicious software or unauthorized attacks on systems or critical infrastructure, or assistance with the development, production, or acquisition of weapons, dangerous materials, or controlled substances.
• Spam, unsolicited bulk communications, harmful or deceptive deepfakes, or disinformation, propaganda, or misleading content at scale. Do not impersonate people without consent or present AI-generated work as human-created without appropriate disclosure.
• Personalized political campaigning, voter suppression, or deceptive electoral communications; facial recognition databases; or biometric categorization or emotion recognition systems for workplaces or educational settings.

These rules target harmful conduct, not lawful reporting, analysis, training, or authorized defensive security work that complies with them.

Consequential decisions and professional advice

Do not use the Service to make or substantially inform consequential decisions about people in employment, credit, housing, insurance, criminal justice, healthcare, or education without meaningful human oversight and clear disclosure to affected people that AI is being used.

If you provide AI-generated legal, medical, financial, or tax advice to others, clearly disclose its AI origin and that it does not replace qualified professional advice. Human oversight and disclosure do not permit uses prohibited elsewhere in these rules or by law.

Protect the Service and other users

Do not bypass permissions, safety measures, billing or usage controls, or compute and workspace isolation. Do not access or attack another customer's private data or systems, interfere with the Service, or perform unauthorized security testing. Do not reverse engineer, decompile, or disassemble the Service except where applicable law permits it, or scrape and index it beyond normal use.

Do not use Service infrastructure for cryptocurrency mining, proxy or VPN services, or resource-intensive activity unrelated to your use of North. Do not resell or sublicense the Service, make it available to unauthorized third parties, or violate applicable export controls or sanctions.

Apps and children's data

You are responsible for published Apps and their data collection, including compliance with children's privacy laws such as COPPA. North's account-holder age limit does not determine visitors' ages.

Enforcement and appeals

We may remove violating content, warn you, or suspend or terminate access. Serious violations or imminent risks may lead to immediate termination without warning. No refund is due for termination for violations, except where required by law.

Report abuse to abuse@novonorth.com. To appeal a suspension or termination, contact support@novonorth.com within 30 days. We make reports concerning apparent child sexual exploitation to NCMEC and relevant authorities when required by law.

6. Subscription, payment, and cancellation

Fees and renewal. Fees, billing interval, and usage allowances are shown before purchase or in your order form. Fees are in U.S. dollars and exclude applicable taxes, which you are responsible for paying. Subscriptions are billed in advance and renew automatically, monthly unless another interval is stated, until canceled. You authorize recurring charges to your selected payment method.

Usage. When an included allowance is exhausted, AI capabilities may be restricted until it resets or we provide additional allowance. No overage charges are applied.

Canceling. You can cancel from billing settings. Cancellation takes effect at the end of the paid billing period, and access continues until then unless it is separately suspended or terminated under these Terms. Subscription fees are non-refundable, with no prorated refunds for partial periods, except where required by law.

Price changes. Before a price change applies to a renewal, we will give clear notice of the new price, its effective date, and how to cancel, with time to cancel before being charged. Notice timing and any required consent follow applicable law.

7. Privacy and confidentiality

Our Privacy Policy explains collection, processing, sharing, retention, and privacy rights.

Each party will protect the other's non-public information that is marked confidential or reasonably understood to be confidential, using at least reasonable care and no less care than it uses for its own confidential information. This does not cover information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully received without a confidentiality restriction. A party may disclose information when legally required, giving prior notice where legally permitted.

8. Ending access and retaining data

You may cancel as described above. We may suspend or terminate access immediately for a breach of these Terms, or with 30 days' notice for another reason.

For an ordinary subscription cancellation, the following timeline starts when cancellation takes effect:

• First 30 days: Helper execution is disabled. The workspace supports read-only access to available Apps and Drive content, including supported Drive-file exports. You can resubscribe; restoring execution may require infrastructure recovery.
• Days 30–90: Workspace database access is frozen as the pause operation completes. Contact support@novonorth.com to request restoration or an export of retained data.
• From day 90: We initiate permanent deletion of the workspace and its Customer Data. Deletion runs across our systems and providers; completion is not instantaneous. Once permanently deleted, workspace data cannot be restored.

For retained-data or earlier-deletion requests, contact privacy@novonorth.com. Available exports depend on retained data and your access rights; we do not promise a complete database export. Privacy rights and legal retention requirements still apply. Cancellation and deletion are separate; access may end before deletion completes.

Ownership, confidentiality, payment obligations already incurred, disclaimers, liability limits, and dispute provisions survive termination where applicable.

9. Intellectual property

We retain rights in the Service, its software, branding, and documentation. These Terms grant only the right to use the Service as permitted here; they do not transfer our intellectual property. Your data and output rights are described above.

If you provide feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without payment or other obligation to you.

10. Disclaimers and liability

To the extent permitted by law, the Service and AI outputs are provided as is and as available, without express or implied warranties, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, error-free, or secure operation, accurate outputs, suitability for your requirements, or correction of every error.

To the maximum extent permitted by law, our total liability for claims arising from these Terms or the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, goodwill, or data, even if advised of their possibility. These limits do not apply to our gross negligence or willful misconduct, or where liability cannot lawfully be excluded or limited.

11. General terms

Law and disputes. Delaware law governs, without its conflict-of-laws rules. Disputes are resolved by binding arbitration under American Arbitration Association rules in Wilmington, Delaware. Either party may seek injunctive relief in a court with jurisdiction or bring a qualifying small-claims case. You may opt out of arbitration by notifying us in writing within 30 days of first accepting these Terms. This provision does not remove rights that applicable law makes non-waivable.

Changes. We will give clear advance notice of material changes, their effective date, and how to cancel before they apply. Notice and any required consent follow applicable law. Continued use after the effective date constitutes acceptance only where permitted by law.

Events outside our control. Neither party is liable for delay or failure caused by events beyond its reasonable control, including disasters, war, government action, or failures of communications and third-party infrastructure. The affected party must promptly notify the other and reasonably mitigate the effects.

Agreement and assignment. These Terms, including the acceptable-use rules, the Privacy Policy, and applicable order forms make up the agreement for the Service. If a provision is unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver. You may not assign this agreement without our written consent. We may assign it in a merger, acquisition, or sale of all or substantially all our assets.

Export controls. You may not use North in violation of export controls or sanctions. You represent that you are not in an embargoed jurisdiction or on an applicable restricted-party list.

Contact. legal@novonorth.com; Novo Industries, Inc., 169 Madison Ave, #67931, New York, NY 10016; (929) 207-7393.