Novo North Terms of Service

Effective date: May 2, 2026

These Terms of Service are a legal agreement between you and Novo Industries, Inc. governing access to and use of Novo North.

If you use Novo North on behalf of an organization, you represent that you have authority to bind that organization.

The service

Novo North is a business operating system for AI-era teams. It provides AI helpers, team communication, organizational memory, file and app storage, connected service integrations, browser automation, code and app creation capabilities, and related hosted infrastructure.

Eligibility and accounts

You must be at least 18 years old and able to enter into a binding agreement. You are responsible for account activity, maintaining credential security, and promptly notifying us of unauthorized access.

Customer Data

You retain ownership of Customer Data. You grant Novo a limited license to host, process, transmit, and display Customer Data solely to provide, secure, support, and improve the service.

Organization memory and shared workspace content are organization assets and may be visible to authorized members and helpers in that organization.

AI outputs and agent actions

AI outputs are provided as-is and may be incomplete or inaccurate. You are responsible for reviewing outputs before relying on them. Agents may act on your behalf within configured boundaries, including by interacting with connected third-party services.

We do not use Customer Data to train AI models that we develop or fine-tune.

Third-party services

Novo North can connect to third-party services you authorize. Your use of those services remains governed by their terms. You are responsible for ensuring agent actions comply with third-party service rules.

Acceptable use

You must comply with the Novo North Acceptable Use Policy. We may suspend or terminate access for violations, abuse, security risk, nonpayment, or legal requirements.

Billing

Paid access, usage limits, taxes, cancellation, refunds, and plan changes are governed by the checkout or order flow shown in the product. Unless otherwise stated, subscriptions are billed in U.S. dollars and are non-refundable except where required by law.

Intellectual property

Novo owns the service, software, interfaces, documentation, and branding. You own Customer Data. To the extent Novo has any rights in AI-generated outputs produced for you, Novo assigns those rights to you, subject to applicable law and third-party rights.

Confidentiality

Each party will protect the other's confidential information using reasonable care and may disclose it only as required to perform these Terms or comply with law.

Disclaimers

The service and AI outputs are provided "as is" and "as available." Novo disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability to the maximum extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, Novo's aggregate liability for claims arising from or related to the service will not exceed the amounts paid by you to Novo for Novo North in the 12 months before the claim. Novo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Governing law

These Terms are governed by Delaware law. Disputes will be resolved through binding arbitration in Wilmington, Delaware, except either party may seek injunctive relief or bring qualifying claims in small claims court.

Contact

Questions about these Terms: legal@novoindustries.co