Novo Life Terms of Service

Effective date: October 25, 2026

These Terms are between you and Novo Industries, Inc. (“we” or “us”) for Novo Life, our personal AI workspace and its Apps (the “Service”). Your Apple receipt identifies the seller for an Apple purchase.

Your account

You must be at least 13 and meet any higher local minimum age. If you cannot enter this agreement yourself, a parent or legal guardian must agree and permit your use where required. Purchasers must be authorized to pay. Keep accurate account information, protect your sign-in and report unauthorized access. Your account is personal; only connect accounts and content you may use.

Novo and your instructions

Novo is AI and can misunderstand requests or give inaccurate results. Review important output and actions. It is not a doctor, therapist, emergency service, lawyer or financial adviser. Fitness is general information rather than medical care. Stop unsafe or painful exercise and seek appropriate professional advice. Novo Life and Novo are not affiliated with Novo Nordisk. Ask a doctor about Wegovy, Ozempic or other GLP-1 medicines.

The Service is not monitored for emergencies. Contact local emergency or crisis services for urgent help. The published crisis-response protocol cannot guarantee detection, intervention or safety.

Permissions govern Novo and Routines. You remain responsible for authorized instructions and actions. Stop prevents further work where supported; it does not undo completed actions.

Your content and generated work

You retain your content rights and permit us to host, process and transmit it to provide, secure and support the Service, including through the providers in Privacy and the provider register. We do not use private content to train AI.

We assign you any rights we hold in output generated for you. Output may be similar to others' work, inaccurate or not copyrightable. No third-party music, artwork, software or other rights transfer through this assignment.

You control supported sharing and public links. Others may access or copy public content. You are responsible for published Apps and data they collect.

Music, Fitness and connected services

Spotify, Apple Music, account providers and other connected services have their own terms, permissions and privacy practices. Availability depends on your account, subscription, country and the provider's features. A Novo Life subscription does not include a Spotify or Apple Music subscription or ownership of music. Music content is supplied by the service you connect. Disconnecting Novo Life does not delete a playlist, message or other change already made in that service.

Music recommendations and playback run through the connected service. Spotify and Apple Music content is not sent to Novo's AI, Memory, enrichment or Tables. What you independently tell Novo about your taste can be used to help you.

With your device permission, Fitness can write completed workouts to Apple Health. Device permissions can be changed in system settings. See the Consumer Health Data Privacy Policy.

Maps are subject to the Google Maps/Google Earth Additional Terms and Google Privacy Policy. Our underlying Supabase infrastructure is subject to its Acceptable Use Policy. To the extent permitted by law, Supabase makes no warranties and has no liability to you for that infrastructure, and is a third-party beneficiary solely to enforce those protections.

Acceptable use

Do not use the Service to break the law, infringe others' rights, exploit or sexually abuse children, facilitate violence or self-harm, defraud or harass people, distribute malicious code, bypass security or permissions, steal credentials, or interfere with the Service or its providers. Do not upload data you lack permission to share, represent AI output as a human professional's work, or publish an App that deceptively collects others' information. Report unsafe Apps or shared content through the Service's Report action or support.

Trial, subscription and credits

The launch plan is US$19 monthly after an eligible seven-day free trial. The purchase screen and store receipt show localized price, tax, billing interval, trial eligibility and first charge. The trial becomes an automatically renewing subscription unless canceled by the deadline shown at purchase or in your store's subscription settings.

Cancel through Apple for Apple purchases or the Service's billing controls for web purchases. Deleting Novo Life or your account does not cancel an Apple subscription. Cancellation normally takes effect after the paid period; mandatory local cancellation and refund rights still apply.

The included usage allowance resets each period without rolling over. The app shows usage and reset dates. Optional prepaid credits bought in-app or online carry over while your account remains eligible, with no automatic reload. Credits are nontransferable, have no cash value and provide the usage shown at purchase. Material allowance or price changes are disclosed before applying, with an opportunity to cancel.

Apple handles its purchase refunds. Contact support for web purchase issues. Fees and consumed usage are nonrefundable except where purchase terms or law provide otherwise.

Ending use and deleting data

You can request account deletion through Profile. Account deletion starts permanent deletion of your personal workspace and connected credentials. It does not remove copies already sent to external services or copied by others. Necessary transaction, security and legal records and retained backups may remain for their applicable periods, as described in Privacy.

If a trial ends without a payment, the workspace freezes and is scheduled for permanent deletion 30 days after the trial ends unless you subscribe before deletion. For an account that previously paid, the shared cancellation policy provides limited access to supported exports for 30 days after the subscription ends and starts permanent workspace deletion after 90 days unless reactivated. An explicit account-deletion request starts deletion sooner.

We may suspend or end access for misuse, a security risk or a legal requirement. For other service termination we will give reasonable advance notice where practicable. Terms that need to continue, including payment obligations, ownership, liability and disputes, survive termination.

Disclaimers and liability

To the extent permitted by law, the Service and output are provided as available without warranties of accuracy, fitness for a particular purpose, merchantability or noninfringement. We do not guarantee uninterrupted service or that all output, Apps and connected services will be safe or error-free.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or data loss. Our total liability relating to the Service is limited to the greater of US$100 and the amount you paid us in the preceding 12 months. These limits do not exclude fraud, willful misconduct or any liability or consumer remedy that cannot lawfully be limited.

Changes, disputes and contact

We will notify you of material changes before they take effect as required by law. Delaware law governs, subject to mandatory protections where you live. Disputes may be brought in Delaware state or federal courts, without limiting your mandatory right to use local courts. These Terms impose no arbitration requirement or class-action waiver.

These Terms and the purchase disclosures are the agreement for the Service. If a provision is unenforceable, the remainder continues. You may not transfer your account without permission. We may transfer the agreement in a merger or sale subject to applicable law and the Privacy Policy. Export controls and sanctions may restrict availability.

Novo Industries, Inc. · support@novoindustries.co · 169 Madison Ave, #67931, New York, NY 10016 · (929) 207-7393.